Challenge:A customer needed a shaft. We did not have any in our inventory close to the size they needed so we had to order it out of Lubbock, Texas. Our hot shot driver was already out and not due back till late the next day. A sales person from the PROS picked up the material, drove it to Amarillo and it arrived by end of day.
Solution:One of our machinists put it on a lathe and began to form the shaft the same day, our salesman arrived with word that the customer also needed a separate shaft by the next morning as well as the previously ordered part. A second machinist was pressed and they worked until late night. Both were delivered by the next morning.